Shipping & Returns
How We Work.
The Teeze operates on a Zero Waste model. We don't have a warehouse full of dusty stock waiting to be sold.
When you place an order, we print that specific item just for you in our UK studio. This eliminates the massive textile waste of traditional fashion, but it means our shipping and returns process looks a little different.
Shipping Times.
Because your item is made-to-order, please allow time for us to create it.
- Production: 3-5 Business Days (Printing & Quality Check).
- Shipping: 2-3 Days (Royal Mail Tracked). It's free!
- The Wait: Good things take time. You aren't buying fast fashion; you're buying a future vintage piece.
Returns & Exchanges (The "Measure Twice" Rule).
Our Policy: Made-to-Order Quality Guarantee
Every piece is custom printed to order to eliminate fast-fashion waste. To support our zero-waste mission, we ask that you check our size specs. However, if the fit isn't right, don't sweat it. Drop us a line at contact@teeze.co.uk and we’ll arrange a size exchange to make sure it sits perfectly in your rotation.
We Always Replace If:
We will happily send you a free replacement or issue a full refund if your order meets any of the following criteria:
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The Product is Faulty or Damaged: The item arrived misprinted, damaged, or otherwise defective.
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The Product is Incorrect: The item received is not the size, colour, or style you ordered.
How to Report a Problem:
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You must contact us within 14 days of delivery.
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Email us at contact@teeze.co.uk with the subject line "ORDER ISSUE – [Your Order Number]".
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Crucial: Include clear photographs of the defect or the incorrect item.
We will review the photos and immediately arrange for a free reprint and reshipment at no cost to you. Please do not send items back to us unless instructed.
Thank you for supporting our slow-fashion, made-to-order process.