Refund policy
Our Policy: Made-to-Order Quality Guarantee
Every piece is custom printed to order to eliminate fast-fashion waste. To support our zero-waste mission, we ask that you check our size specs. However, if the fit isn't right, don't sweat it. Drop us a line at contact@teeze.co.uk and we’ll arrange a size exchange to make sure it sits perfectly in your rotation.
We Always Replace If:
We will happily send you a free replacement or issue a full refund if your order meets any of the following criteria:
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The Product is Faulty or Damaged: The item arrived misprinted, damaged, or otherwise defective.
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The Product is Incorrect: The item received is not the size, colour, or style you ordered.
How to Report a Problem:
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You must contact us within 14 days of delivery.
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Email us at theteezeinfo@gmail.com with the subject line "ORDER ISSUE – [Your Order Number]".
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Crucial: Include clear photographs of the defect or the incorrect item.
We will review the photos and immediately arrange for a free reprint and reshipment at no cost to you. Please do not send items back to us unless instructed.
Thank you for supporting our slow-fashion, made-to-order process.